Terms and conditions

Terms and conditions applicable to all Tobook.lv services are available online from any device with an internet connection. By accessing, inspecting and/or using the Tobook.lv website or its applications (jointly hereinafter - the Site), you confirm that you have agreed, read and understood the terms and conditions indicated below (including Use of cookies).

The content, infrastructure and online reservation system of beauty care services is ensured by Tobook.lv. The Site is available for your commercial use, in conformity with our terms and conditions.

Terms and conditions may be supplemented.

1. Range of our services

On our site we ensure the reservation of services offered by the members of all types of the beauty care market (hair salons, solarium, spa, massage rooms, manicure studios and others, hereinafter - the Salons) via our reservation system. Clients of the Salons make a reservation via our platform, become the parties to (legally binding) legal relations with the administration of the relevant Salon, but we - the intermediary between the client and the Salon, transfer the reservation information to the relevant Salon and send a confirmation text message and/or e-mail to the client on behalf of the Salon.

All information regarding the Salon and its provided services shall be ensured by the Salon, by creating and maintaining the profile of its Salon on our website, thus we cannot guarantee that all information is accurate, complete and correct. We do not assume responsibility for errors (including service and printing errors), any interruptions (temporary and/or partial interruption, correction, restoration or improvement of the platform), inaccurate, decisive or incorrect information or a lack thereof. Each Salon is responsible for the correctness and completeness of information regarding its own Salon, including the prices and availability published on our website.

2. Price guarantee

All prices indicated by Tobook.lv are for one service only including VAT and all other taxes (taxes may change), unless the Salon has indicated otherwise.

The Salon is responsible for its special offers and discounts, and special restrictions and terms may apply thereto, for example special cancellation terms. The client shall have the responsibility to carefully check the service and price information prior to making a reservation.

Clear mistakes (including printing mistakes) are not binding to us.

All special offers and campaigns are marked.

3. Privacy and cookies

We respect visitors of our site and user privacy. For more information, read our Use of cookies.

4. Service Fee

Our services are free of charge for our clients, since, compared to other service providers, we will not charge a service fee from the Salon clients and not add an additional (reservation) fee to the service price.

Our services to Salons are offered for a fee, charging a monthly subscription fee, based on the defined price list, which may be publicly viewed on our website in the Section System Prices  http://tobook.delfi.lv/en/tobook-sistemas-cenas

Monthly subscription fee is granted by dividing it into three levels:

(i) Mini service pack, recommended to salons with up to 2 employees and up to 100 reservations made within a month, including internal reservations made by the Salon employees from the Salon management console. Within the scope of this service pack, the Salon shall receive services such as the Salon profile with an opportunity to create the Salon profile in three languages and download 1 image on the profile. Reservation system 24/7, internal Salon reservation tool, employee schedule tool, E-mail confirmations and reminders to clients regarding the reservation made, in addition to receiving the processing of a payment card via Tobook.lv without an additional fee.

(ii) Basic service pack, recommended to salons with up to 5 employees and up to 200 reservations made within a month, including internal reservations made by the Salon employees from the Salon management console. In the scope of this service pack, the Salon receives the same services defined in the description of “Mini” pack prices with an opportunity to download 3 images on the Salon profile. Additionally, by selecting the Basic pack, the Salon receives a tool allowing one to make special offers “Discounts” of the Salon, the reservation tool, which may be placed on the Salon website or the Facebook page, E-mail and text message confirmations and reminders to clients regarding the reservation made.

(ii) Pro service pack, recommended to salons with more than 5 employees and more than 200 reservations made within a month, including internal reservations made by the Salon employees from the Salon management console. Within the scope of this service pack, the Salon receives the same services defined in the description of “Basic” pack prices with an opportunity to download 5 images on the Salon profile. In addition, by selecting the Pro pack, the Salon shall receive expanded reports regarding productivity of the company to see the profitability of its Salon, reports on the work efficiency of the Salon specialists, expanded report regarding the existing clients, including important information such as turnover, average amount of the transaction and loyalty status to the Salon, service filters, text message sending tool with a volume of up to 200 text messages a month to send special offers or news to its clients with an opportunity to select specific client groups, e-mail sending tool to send special offers or news to its clients with an opportunity to select specific client groups, as well as to respond to the feedback left by the clients on the Tobook website.

The Salons are entitled to change the selected service pack at any time by informing Tobook thereof in writing within 2 weeks prior to transfer to another service level, sending a message to info@tobook.lv.

Tobook.lv shall retain all rights to make changes in the list of services, informing the Salon thereof in writing.

5. Positions of salons in the rating of the Tobook website

All salons on the Tobook website have equal rights to get in the top position in the salon rating.

Rating of Tobook.lv salons is created automatically.

The first positions are taken by the salons which are new Tobook.lv cooperation partners. This privilege for the new cooperation partners is valid for 2 weeks from the profile activation date.

The top positions in the rating of the Tobook.lv website after the new partners may be taken by the salons based on:

(i) number of reviews left by the Salon clients;

(ii) average rating among all reviews left;

(iii) re-planning rating - number of reservations cancelled compared to the number of reservations made.

We reserve the right to unilaterally lower the salon position in the total rating of salons on the Tobook.lv website based on the failure to comply with the cooperation agreement, pay the invoices and number and content of the clients’ complaints.

6. Credit card and bank transfer

The Salon administration shall retain the right to apply special terms for special offers and campaigns. The client shall be responsible for carefully checking the reservation terms prior to making a reservation.

If the special service payment terms are applicable to the Salon, the Salon shall be responsible for publishing them on the Tobook.lv profile and / or website, creating a reference on the Facebook.com website.

In the event of credit card fraud or unauthorised use thereof, the majority of banks and credit card companies assume the risk and cover any losses resulting therefrom. A deductible is sometimes applied (usually EUR 50 or a similar amount in the local currency). If the client’s credit card has been illegally used by fully or partially paying for the services, making a reservation via our platform, but the client’s bank or a credit card company applies a deductible, we shall cover this amount up to EUR 50 (or a similar amount in the local currency). In order to receive compensation, the clients shall inform the bank or the credit card company regarding this fraud (pursuant to a notification procedure) and immediately contact us by e-mail (info@tobook.lv). In this case, the client shall indicate “credit card fraud’ in the subject field of the e-mail and submit proof that a deductible has been charged from him/her (for example, terms of the credit card company). This compensation shall only be applicable to credit card reservations via the safe Tobook.lv server, if unauthorised use of the credit card has taken place due to a failure to fulfil our obligations or due to our negligence and not as a result of the client’s fault.

7. Cancellation

By making a reservation the client agrees and confirms the terms of Tobook.lv and also the relevant salon, including the terms and conditions for cancellation, failure to appear and any other terms and conditions of the services and/or products provided by the Salon applicable to the client’s reservation and visit to the Salon.

General terms for cancellation and failure to arrive at each Salon, if any, shall be available on the informative page of the relevant Salon, as well as at the moment of reservation and in the reservation confirmation in the e-mail.

All information regarding the made reservation, as well as the cancellation possibilities may be found in the confirmation message of the reservation sent to the client by a text message and/or by e-mail at the moment of reservation.

Prior to making a reservation the client shall carefully read through the terms for cancellation and not appearing for an appointment at the Salon.

The Salon shall have an obligation to place all events of extraordinary service cancellation or reservation time on its Tobook.lv profile and/or internet website, if any.

8. Further correspondence

By making a reservation, the client and the employees shall agree to receive:

(i) a confirmation e-mail and/or text message which we will send both to the client and the Salon’s employee at the moment of reservation;

(ii) confirmation e-mail and/or text message that we may send to the client shortly prior to his/her planned arrival date, reminder information regarding the service, as well as other information and offers (including third-party offers that the client agrees to receive) that is related to the selected service;

(iii) e-mail and/or text message which we can sent to the client shortly after the end of his/her reservation, asking them to rate the received service and leave feedback.

Please familiarise yourself with the Use of cookies to find out more about what type of cookies we use.

9. Ratings and client feedback

Rating of the Salon on its informative page on our website is formed by the ‘average score’’ calculated as the average value of the client among scores left by all clients in respect of quality, price of the received service, Salon interior and atmosphere in general in one rating.

Invitation to leave feedback is sent to the client within an hour after the end of the reserved service unless the Salon has waived such service. The client may leave feedback regarding the Salon more than once if at least one month has passed since the leaving of the previous feedback or more often if the client leaves feedback via its Tobook.lv individual profile. If the client has created an individual profile on the website, Tobook.lv, feedback may be left more often.

The ratings and feedback left may be displayed on the informative site of the relevant Salon on our site to inform both (potential future) clients and the existing (regular) clients regarding the clients’ opinion, and may be (fully or partially) used and placed on the Tobook.lv website at our discretion (for example, for the purpose of improvement of marketing, sales promotion or our services), or in the messages of such social media networks or other channels, special offers, applications and other formats, whose owner, user or controller is Tobook.lv or our business partners. We reserve the right to adjust, reject or delete feedback at our discretion. The rating and feedback questionnaires are used for research purposes and do not contain any (further commercial) offers, invitations or other similar inducements.

10. Waiver

To the extent provided by law, neither we, nor any of our employees, representatives, cooperation partners or other persons involved in the creation, sponsoring, advertising, etc. of our website and its content shall be liable for:

(i) fines, losses and damages, loss of manufacturing, profit, turnover, agreements, goodwill, reputation or claim;

(ii) any discrepancies in the Salon (descriptive) information (including price and availability) indicated on our platform;

(iii) ensured services and products provided by the Salon or other business partners;

(iv) any (personal) trauma, death, damage to property or other (direct, indirect, arising or penal) losses, damages or costs incurred or which the client has paid in respect of (legal) deeds, errors, violations, (gross) negligence, deliberate breach, misrepresentation, extortion, any (even partial) cancellation, overhead reservations, strikes, force majeure or any other circumstances outside our control.

Regardless of whether the fee from the client for his/her received service is (has been) charged by the Salon, where he/she is located, or the payment is managed by the company Tobook.lv, the client agrees and confirms that the Salon is in any case responsible for withholding and paying of the applicable and intended taxes to the relevant tax authorities for the full service price. Tobook.lv shall not be responsible for the withholding, collection, transfer and paying of tax from the service price to the relevant tax authorities.

11. Intellectual Property Rights

Suppliers and ensurers of Tobook.lv are the software owners also holding title to the intellectual property rights (including copyright) unless it is indicated otherwise.

The company AS DELFI, the owner of Tobook.lv is the owner of the title, all intellectual property and other rights to the site, its name, appearance, content (including infrastructure, content, translated content, clients’ feedback). The salons may not fully or partially copy, use, publish and in any other way utilise any content of the website (also hyperlinks) or the company’s brand without our prior written consent. If the salon (fully or partially) uses our content or any of our intellectual property rights, it shall assign and transfer all of these intellectual property rights to the company AS DELFI. Any illegal use or any aforementioned activities or actions shall be considered as a significant violation of our intellectual property rights (including copyright and database rights) with financial liability.

12. Miscellaneous

To the extent it is allowed by the laws and regulations, these terms and conditions and our service provision is governed and prepared based on the laws and regulations of the Republic of Latvia, and any violation of these general terms and conditions must be submitted in the court of the Republic of Latvia or in the Court of Arbitration of Commercial Association (registration number 40003764832) in the composition of one judge in Latvian.

13. Regarding the company AS DELFI

The online beauty care service reservation platform Tobook.lv is maintained and ensured by the company AS DELFI subject to the laws and regulations of the Republic of Latvia. The company office is located at 4C Dēļu iela (third entry, 3rd floor), Riga, Latvia. Company registration number is 40003504352. Company VAT registration number is LV40003504352.